Jobs and Careers

About the position

• Part-time position (20hours/week)
• Work from Brisbane office

About you

• Graduate from higher education courses, or proven equivalent work experience
• Have work rights in Australia
• Passion for customer service
• Good interpersonal and negotiation skills
• Willingness to help students at all times
• Understand and value the multicultural working environment

About the duties

• Provide welcome briefings and orientation sessions for new students
• Managing new student database
• Assist students with setting up essentials (e.g. bank account, SIM card, transportation card, TFN)
• Offer guidance on accommodation options (homestay, shared housing, rentals)
• Provide living information in Australia (Sydney, Melbourne and Brisbane)
• Have a regular contact with student to identify any issues
• Serve as a bridge between students and education providers to address academic or behavioral concerns
• Support students facing challenges in class attendance, performance, or engagement
• Help resolve issues related to school transfers, timetables, or student welfare
• Organise workshops, cultural activities, and networking events to help students build community
• Create documents for student care service

Other requirements

• 2nd language required - Korean

About the tasks

• Install, monitor and maintain computer systems for new and current staff
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Assist the IT officer with developing new systems for company as required
• Update the company's CRM systems with online school application forms using HTML and CSS
• Support the marketing team with event preparation (e.g., setting up zoom links, creating marketing forms and customising views/leads on CRM systems)
• Assist with online marketing campaigns such as Youtube and Facebook Ads where required
• Update SOL Edu website (e.g., uploading the blog article, creating application/marketing related forms)
• Investigate and solve issues relating to WordPress
• Work on Power BI, including creating charts based on users’ requirements
• Perform other tasks as directed

About the intern

• Graduates or currently attending higher education courses in Information Technology, Computer Science, Business ICT or related majors
• OR proven equivalent work experience or overseas qualifications
• Experience in (not compulsory but preferred):
• MS Dynamic CRM
• Power BI
• HTML and CSS

Part-time position

Key responsibilities

• Provide assistance to education counsellors to complete administrative work related to student visa process
• Provide high quality customer service to international students and identify solutions to fit their needs
• Provide high quality telephone and email services
• Assist education counsellors to generate sales conversions with potential new and current students
• Assist with events and student recruitment activities including writing blog, and few marketing activities

About you

This role requires a candidate with following skillset:

• Demonstrated strong written and verbal communication skills in English and Portuguese (Brazilian)
• Fast and accurate processes operations such as documentation preparations and applications, with excellent Microsoft Word, Power Point and Excel skills
• Strong work ethic and keen interest to learn
• Demonstrated ability to prioritize and multi-tasks
• You are a problem solver and have high attention to detail
• Customer service focus - You love building relationships
• Previous experience with sales and customer service is highly favourable, but not essential. Training will be provided to the right candidate

About the position

Marketing

• Support lead generation opportunities and customer management by developing, evaluating, and managing customer journeys, including drip campaigns in MS Dynamic 365
• Share ideas about customer journeys when developing digital campaigns with the marketing team
• Analyse current market trends and predict future trends to best facilitate digital campaigns and communications
• Develop and implement digital marketing initiatives to achieve setup objectives in terms of customer acquisition, growth and retention
• Monitor and evaluate digital marketing campaigns
• Find solutions to improve spend and performance of paid digital campaigns
• Maintain and update the timeline and status of digital campaigns
• Become a gatekeeper of data management, such as data segmentation, data cleansing and lead scoring
• Manage data in MS Dynamic 365
• Analyse digital campaign data and generate comprehensive reports on campaign performance
• Review analytics to identify strategies and opportunities to drive digital traffic to the company's website
• Create landing pages, contact forms, and blog posts to improve the company's website
• Manage the company's digital channels: Facebook, Instagram, LinkedIn, Website and other digital platforms, to ensure they are up to date and on brand
• Plan and manage budget for digital advertising campaigns

Collaboration

• Maintain great communication with other marketing team members to design, create and implement digital content and digital advertising campaigns
• Ability to work well in a multilingual and multicultural environment

About you

Education and experience

• 3+ years' experience in a digital marketing role
• Strong proficiency in digital marketing execution - SEO, SEM, Google AdWords and social media
• Strong proficiency in Google Analytics and web analysis tools, with the ability to summarise key data to improve customers' engagement and conversion
• Strong analytical and organisational skills
• Ability to work well with members who come from different cultures and languages

Other requirements

• You must have unrestricted work right in Australia in order to be considered for the position

About the position

• Film, edit and publish compelling digital content for distribution across our core channels
• Manage our YouTube and TikTok channels, ensuring consistent branding, high-quality content, and optimal performance
• Develop compelling and engaging video content ideas to align with marketing strategy
• Produce high quality video content and digital assets across a variety of organic, owned, and paid channels
• Collaborate closely with the wider marketing team to align video content with our overall marketing strategies
• Stay up to date with the latest trends and best practices in online video production, social media, and digital marketing
• Conduct research and gather insights to identify video trends and use this knowledge to propose creative and captivating content ideas
• Support day-to-day operations by actively contributing to creative idea generation, brainstorming sessions, and content planning meetings

About you

• Demonstrated experience in video content development using the Adobe suite including Adobe Premiere and After Effects (showcasing your skills through a portfolio or showreel is required)
• In-depth knowledge of overall post-production processes, workflows, and best practices.
• Understanding of optimising video content for online/social platforms is desirable.
• Keen eye for detail, creativity and the ability to translate marketing strategies into captivating video content
• Strong communication and collaboration skills, with the ability to work effectively as part of a team
• Proactive, well organised and solution oriented
• Proactive attitude towards staying updated with the latest video trends, technologies and techniques
• This role would suite a junior with 0-5 years of experience

About the position

• Reconcile Business and Trust transactions on a daily, monthly and annual basis on Xero
• Manage records and receipts as per SOL Edu/Migration system
• Manage the accounts receivable process, ensuring accurate and timely billing and collection of outstanding balances
• Generate and send invoices to School promptly, maintaining thorough documentation and record-keeping
• Monitor customer accounts, proactively following up on overdue payments and implementing effective collection strategies
• Maintain accurate and up-to-date records of customer interactions, payment details, and adjustments
• Preparing casual payroll
• Regularly check school agent bonus and report to Finance team leader
• Ensure company stock order in time
• Ad hoc finance project work

About you

• Being reliable and responsible
• Making constructive suggestions
• Listening to and taking suggestions from others in a positive way
• Strong Communication both verbally and in writing
• Excellent attention to detail
• Accuracy in high volume transaction processing
• Ability to work independently and as part of a team
• Ability to successfully manage time and meet deadlines

About the position

• Reconcile transactions on a daily, monthly and annual basis using Xero
• Manage records and receipts as per SOL Edu/Migration system
• Process invoices in a timely manner and ensure accurate payment processing
• Undertake the month-end closing process
• Monitor day-to-day operations and internal team performance
• Resolve financial disputes raised by the customer service and sales teams
• Contribute to financial audits and ensure compliance with regulations
• Complete routine and ad-hoc financial reports, including monthly sales team profit and loss reporting
• Manage fortnightly payroll of 40 employees and monthly casual payroll of 20 employees
• Collaborate with external accountancy to ensure accurate BAS lodgement and financial statement preparation
• Prepare, review and lodge relevant reports, including IAS, BASS and payroll tax

About you

We are seeking a Senior Accountant who embodies reliability, responsibility and self-motivation, and who will thrive in this role. The ideal candidate should possess the following qualities and qualifications:

• Minimum 3 years of working knowledge and experience in a similar role, demonstrating a strong understanding of finance operations
• International Education industry experience highly desirable
• Strong proficiency in financial systems such as Xero, with intermediate working knowledge of Excel
• Proactive and solutions-focused mindset, consistently seeking opportunities for improvement and growth
• Excellent verbal and written communications skills, with the ability to effectively convey complex financial information to various stakeholders
• Strong team player, capable of collaborating with all levels of stakeholders, while also possessing the ability to work independently when necessary
• Demonstrated high accuracy and speed in handling transactional volume processing tasks
• Exceptional time mangement and prioritization skills, ensuring deadlines are consistently met
• Meticulous attention to detail, consistently maintaining the highest level of accuracy in financial reporting and analysis

Application Deadlines

• Applications closed.

About the position

• Data entry of daily transactions
• Preparing payment daily
• Budget reporting
• Filing documents
• Managing office operation
• ​Monthly expenses report
• General accounting and administrative duties as required

About the position

• Promote SOL partnered institutions and their courses to international students in an ethical and professional manner
• Communicate to understand students' needs and develop suitable study plans that meet their academic records, English level and needs
• Counsel and collaborate effectively with students and their parents to finalise their course selection
• Prepare student's application/enrolment documents properly
• Process students' application in a timely and proper manner
• Maintain comprehensive records and documentation in accordance with the SOL Edu system
• Collaborate well with admissions team to facilitate admissions processes for students
• Assist in organising events/exhibitions and other promotional activities
• Attend professional training activities organised by the company
• Other tasks as directed

About you

• Graduate from higher education courses at Australian universities, or proven equivalent work experience
• Have work rights in Australia
• Education Counselling experience is preferred but not compulsory
• Passion for customer service
• Good interpersonal and negotiation skills
• Willingness to help students at all times
• Understand and value the multicultural working environment

Application Deadlines

• Applications closed

Key responsibilities include:

• Systems integration and continued rolling out of Dynamics CRM systems
• Technician for installation and repair of all IT system issues throughout the business
• Oversee IT infrastructure and coordinate installation and repairs as necessary
• Provide ongoing user management support in Active Directory and Office 365
• Regularly review and maintain On-premise servers and VM on Microsoft Azure
• Install and upgrade installed programs and manage licences as required
• Provide to support for cloud-based phone systems
• Manage overall network security and firewalls
• Manage the Cisco and Ubiquiti network devices
• Manage company's WordPress websites
• Assist in the asset tracking and work order systems
• Assemble and maintain system design documentation

Application Deadlines

• Application closed.

About the position

Customer services

• Meet and greet all visitors to SOL Edu office
• Divert visitors to the suitable counsellors, officers or managers
• Offer beverage for visitors
• Assist clients with membership card and SOL Edu services
• Book appointments for clients when necessary
• Answer and divert phone calls in a professional manner
• Respond to client inquiries where possible
• Prepare periodic customer services reports
• Collect client feedback, if required
• Contribute ideas to improve company’s customer service quality

Administrative tasks

• Receive, distribute and store correspondence (e.g. mails and packages)
• Assist with events or meeting including preparing venues, facilities and catering
• Maintain and update client databases as required
• Maintain proper staff attendance records
• Manage office supplies stock and place orders
• Act as the first point of contact for office stock suppliers when necessary
• Coordinate maintenance and repair of properties and facilities
• Maintain an up-to-date record of company properties
• Prepare regular reports on expenses and office budgets
• Fulfill adhoc office duties

Application Deadlines

• Applications open

About you

• Excellent communication skills, especially verbal communication
Graphic design and video editing
• Time management
• Working under pressure
• Ability to absorb and apply constructive criticism from colleagues

Application Deadlines

• Applications closed

About the position

• Designing and producing artwork (including print and online)
• Assisting in the execution of the student recruitment advertising and promotional campaigns
• Managing the website for event applications
• Designing and developing content for social media platforms to support strategic student recruitment
• Need to communicate well with other teams which are 9 different nationalities

About the position

• Supporting various type of Australian visa application for clients
• Entering and Updating the student database/s
• Processing student requests including extensions, cancellations, completions and general enquiries
• Supporting to prepare legal submissions
• Designing and developing content for social media platforms to support strategic client recruitment
• Assisting both the Operations and Migration & Compliance Manager with Administrative tasks as required
• General office duties including assisting with incoming enquiries and phone calls

About you

The ideal applicant will have superior time management skills and excellent attention to detail. Our ideal applicant will be a people person who can work autonomously to a deadline and who has the ability to interact with clients from a diverse range of backgrounds.

• Fluent in English and a second language (Mandarin) is required
• Required IELTS writing 7.0 or equivalent
• Do not required any knowledge about Migration Law

About the position

• Meeting with clients to discuss their visa/migration goals
• Assessing the clients’ eligibility, and providing timely visa/immigration advice to them based on individual circumstances
• Guiding clients to prepare all the required documents, and ensuring these documents are complete and accurate
• Lodging visa applications on time
• Liaising with Department of Home Affairs (DHA) and stakeholders across all aspects of the visa application process
• Representing clients to deal with all inquiries and questions from DHA and stakeholders
• Providing on-going support and assisting clients in navigating any challenges or issues that may arise during the visa/migration process, such delays, or changes in circumstances
• Preparing, lodging, and following up applications and submissions to AAT or DHA for visa cancellations/refusals if required
• Working autonomously and managing your own casework, from the beginning until the completion
• Staying updated on visa/immigration laws, policies, and procedures, ensuring clients' applications comply with current regulations and requirements
• Helping with marketing activities, which includes but not limited to providing our marketers and company staff with the visa/migration updates, recording videos to explain visa/migration news and issues to clients

About you

• Currently hold a valid MARA registration or waiting for MARA Registration approval
• Having experience in visa/immigration consultation and applications are highly preferred
• An ability to manage casework and deal with the day-to-day clients’ issues
• An ability to produce high-quality work under pressure and under deadline
• High level of written and verbal communication skills
• High level of organisation and time management skills
• Strong attention to details
• Able to work independently and in a team
• An ability to interact and serve clients from different cultural backgrounds and with varying English skills
• Enthusiasm for work, ambition, and a willingness to exceed minimum work requirements

About you

• Graduates or currently attending higher education courses at Australian universities (Bachelor/Master level), major in Marketing/ Advertising/ Media and Communication OR proven equivalent work experience or overseas qualifications
• Experience in marketing
• Excellent communication skills, both verbal and written.
• Proficiency in online marketing across various platforms
• Candidates with designing and video editing skills is highly encouraged
• Proficiency in WordPress skills
• Time management
• Ability to work under pressure

Other requirements

• 2nd language required: Spanish

About the position

• Conduct research to understand the market, partner institutions and their education products
• Stay updated on the latest marketing trends specific to your team market
• Employ marketing analytics techniques to gather important data from various sources (e.g. social media, web analytics, rankings etc.)
• Generate ideas and write the articles for the company's websites, social media platforms or relevant marketing channels
• Propose innovative ideas to improve the team's sales performance
• Plan and organise promotional events as well as traditional/digital campaigns
• Design marketing materials that align with the purposes and target audience of marketing campaigns
• Prepare and submit regular marketing reports to your team leader and manager to keep them informed about the ideas, progress and outcomes of marketing initiatives
• Establish and maintain the marketing and customer database for India team
• Collaborate with Education Counsellors to build up the student network, recruit Indian students and promptly address their inquiries
• Other tasks as directed.

About the Duties

Event Arrangements

• Plan and schedule company events for the entire year to recruit new students.
• Identify clear objectives for each event/campaign and prepare a specific, operational plan to achieve the set-up objectives.
• Liaise with stakeholders and staff members throughout the event planning process to make sure everything is in order.
• Follow up, supervise and manage the preparation process for each event/campaign.
• Act as the first point of contact for partners and staff members on the event day.
• Evaluate event outcomes and provide feedback for improvement.
• Organise and manage different types of events (e.g., study expos, online and offline seminars, university/college tours, day tour events, and other interesting activities for international students).
• Coordinate and liaise with the company’s stakeholders to promote the company apps and campaigns.

Lead Management

• Support lead generation and customer management by handling initial inquiries, assessing lead potential, and assigning leads to the appropriate sales team.
• Maintain and update lead records in the CRM system.

Social Media Management

• Create, schedule, and manage content across digital platforms, including Facebook, Instagram, TikTok, LinkedIn, the company website, and others to ensure they are up to date and on brand.
• Identify new marketing trends.
• Contribute ideas to enhance the customer journey and improve digital channel performance with the marketing team.

Reporting

• Prepare proposals and detailed reports on company events, lead journeys, and social media performance.

About You

Qualification

• Have completed or currently attending higher education courses at Australian universities, preferably majoring in Marketing/Public Relations/Event Management/Media and Communication.

Event Management Skills

• Strong organisational and time-management skills.
• Proven ability to multitask and manage multiple events simultaneously.

Marketing Skills

• Experience in creating and managing social media content (preferred).
• Skills in graphic design and video editing (preferred).

Other Skills

• Strong communication and interpersonal skills.
• Being creative and being able to bring new ideas and strategies to events and social media development.
• Ability to work well with members who come from different cultures and languages.

Application Deadlines

• Applications is closed.

About the position

• Act as a first point of contact when necessary
• Deal with correspondence and phone calls
• Manage calendar and organise meetings and appointments
• Book and arrange travel, including transportation and accommodation
• Assist and organize events and seminars
• Remind the managers/executives of important tasks and deadlines
• Prepare reports, presentations and other correspondence
• Manage databases and filing systems
• Implement and maintain administrative procedures/ systems
• Liaise with staff, suppliers and clients
• Manage contracts and other related issues with education institutions or other company’s partners.
• Produce HR materials and assist HR procedures including, but not limited to, recruitment, induction, staff training, and staff exiting procedure.
• Perform other miscellaneous tasks which may be required by the Director­

Overview

As a successful candidate, you will help to lodge student applications to institutions in Australia and New Zealand on behalf of SOL Education counsellors and manage admission process by communicating colleagues and partner institutions.

High level of English proficiency (both verbal and in writing) and attention to details are required.

About the position

• Analyse prospective students' applications based on standard admission policies
• Process applications for international students including ELICOS, VET, TAFE and University applications using institutions' application systems on behalf of counsellors
• Assess each applicant and decide whether they are a good fit for admissions to Australian institutions
• Understand each institutions admission policy and guide Education counsellors throughout admission process
• Process students’ course-related requests including extension, deferral, cancellations or other general enquiries to Australian institutions on behalf of counsellors
• Communicate with partner institutions about students’ application or enquiries on behalf of counsellors in a professional manner
• Communicate with colleagues in an open and efficient way to update admission progress / progress
• Maintain proper and comprehensive records and documentations as per SOL Edu system
• Assist with general office duties such as answering incoming enquiries or phone calls
• Being reliable and responsible
• Making constructive suggestions
• Listening to and taking suggestions from others in a positive way
• Respecting differences with cultural awareness Other tasks as directed

Experience and skills

• Experience in customer service and administration tasks
• Work experience in education agencies preferred
• Understanding admission process for English school, VET school, Universities in Australia (Desired, not compulsory)
• Understanding Australian student visa system (Desired, not compulsory)
• Work under pressure
• Excellent attention to details
• High level of interpersonal skills
• Communication skills, both verbal and written communication
• High level of English competency
• Time management skills
• Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Experience in using client management systems

About the duties

Business Development

• Research and identify potential clients that have the right attitude, sustain solid relationship with partners.
• Develop and deliver pitches for potential investors/partners.
• Increase networking opportunities.
• Increase partner base.
• Have an in-depth knowledge of business products and value proposition.
• Write business proposals.
• Follow industry trends locally and internationally.
• Draft and review contracts.
• Develop and manage potential franchise officer establishment and operation.

Sub Agent Coordination

• Analyse current and past data such as sub agent sales and provide strategies to increase revenue.
• Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities.
• Update application process and school update to sub agent/business partners.
• Create and improve proposals for existing and new sub agents/business partners.
• Oversee day to day operation and monitor sub agent performance.
• Review sub agents' performance regularly.

Admin Skills

• Analyse prospective sub agent applications based on standard admission policies.
• Keep accurate and detailed records in CRM.
• Check the genuineness of documents provided by sub agents.
• Maintain proper and comprehensive records and documentation as per CRM system.
• Monitor application progress and report to manager on monthly and quarterly.
• Ensure sub agent applications follow partner institutes admission requirement and compliance.

About you

• Graduates from higher education courses at an Australian university or proven equivalent work experience.
• Have work rights in Australia.
• Experience in a similar role is preferred.
• Excellent interpersonal and negotiation skills.
• Time management and the ability to priorities tasks.
• Ability to work under pressure.
• Understand and value the multicultural working environment.